# capslock.ca — 360 IT Support

## About
capslock.ca is a Canadian IT support company providing end-to-end technical services for small and medium businesses in Canada and the United States. One team handles everything — websites, web apps, databases, domains, email, server deployment, and programming — backed by an AI-assisted help desk that organizes and summarizes every support request before a human technician responds.

## Services

### Website Design
Responsive business websites built with clear service pages, strong calls to action, and launch-ready hosting. Includes CMS setup and post-launch support.

### Web App Development
Custom portals, dashboards, booking tools, registration systems and workflow automation apps that reduce manual work.

### Database Expertise
Database cleanup, format conversions, imports, exports, migrations between systems, and reporting. MySQL, PostgreSQL, SQLite.

### Domains and Hosting
Domain registration guidance, DNS record configuration, web hosting setup, SSL certificate installation, cPanel and Plesk configuration.

### Email Support
Hosted business email setup, MX record configuration, SPF, DKIM and DMARC authentication, email migrations to and from Microsoft 365, Google Workspace and cPanel mail.

### Programming and Server Deployment
Custom scripts and backend services in:
- Python: Django, Flask, FastAPI
- JavaScript / Node.js: Express, Next.js
- PHP: Laravel, WordPress

Server-side setup on Linux (Ubuntu, Debian):
- Runtime installation (Python versions, Node.js, PHP-FPM)
- Package and environment management (pip, virtualenv, npm, Composer)
- Application servers (Gunicorn, Uvicorn, PHP-FPM)
- Process management (systemd, PM2, Supervisor)
- Reverse proxy configuration (Nginx)
- SSL certificate setup (Let's Encrypt / Certbot)

### AI Help Desk
AI-assisted ticket intake, classification, prioritization and summarization. Every request is analyzed by Claude (Anthropic) before a human technician responds, so the technician has full context from the first message. All technical decisions are made by a real person.

## Service Packages
- Basic: $199 CAD/month — reactive support, troubleshooting, domain and DNS help
- Standard: $399 CAD/month — everything in Basic plus proactive maintenance, AI Help Desk, priority response, monthly review call
- Premium: $699 CAD/month — everything in Standard plus dedicated support hours, security monitoring, strategic technology planning

## One-Time Project Rates
Hourly rate: $100-$150 CAD/hr

Typical estimates:
- Simple business website: $800-$3,000
- Custom web app or portal: $2,000-$12,000
- Database migration or cleanup: $400-$2,400
- Domain, DNS and hosting setup: $100-$450
- Email migration: $200-$1,200
- Python or JavaScript automation script: $400-$3,000
- Full Linux server deployment (app + Nginx + SSL): $400-$1,800
- AI Help Desk implementation: $600-$2,400

## Contact
Website: https://capslock.ca
Support: https://capslock.ca/#contact
Email: support@capslock.ca
Phone: +1 (416) 877-1616
Location: Toronto, Ontario, Canada
Service area: Canada and United States
Response time: within 24 hours

## Who We Help
Small and medium businesses in Canada and the United States that need a single technical partner rather than juggling separate vendors for their website, email, servers and software. Particularly suited to businesses that want ongoing support rather than one-off freelancers.

## What Makes capslock.ca Different
- One point of contact for all technical needs
- AI-assisted help desk that classifies and summarizes tickets before a human reads them
- Real technician involvement on every ticket — AI organizes, humans decide
- Transparent pricing with published hourly rates and project estimates
- Geo-restricted to Canada and US to maintain response quality